Our people - For Professionals
Trusted partnerships
built on quality, transparency,
and outcomes.
Working Together to Make a Difference
At Kalo Living, we work in close partnership with local authorities, social workers, and health professionals to deliver high-quality, therapeutic residential care for children and young people aged 7–17.
We understand the pressures faced by placement teams the demand for safe, stable homes that can respond quickly while maintaining exceptional standards of care.
Our commitment is to be a reliable, responsive partner who delivers exactly that.
Our Offer
Kalo Living provides both short stay and long term residential placements, offering tailored support for children with Emotional and Behavioural Difficulties (EBD) and complex social or family needs.
Our current provision includes:
- Riviera Retreat (Torquay): 10 bed short stay service for emergency, respite, and assessment placements.
- Marston Villa (Torquay): 6-bed mixed provision (4 long-term + 2 short-stay) designed for stability, recovery, and transition.
Each home operates within a trauma-informed, therapeutic model focused on stability, growth, and measurable outcomes.
We provide placements for children who:
- Have experienced multiple placement breakdowns or instability.
- Present with attachment-related or emotional regulation difficulties.
- Are in crisis or need short-term support while plans are reassessed.
- Require 1:1 or enhanced staffing for complex needs.
- Are preparing to transition from residential care back into family or foster settings.
Placement Types
Our flexible service model allows for a range of placement options:
| Placement Type | Duration | Focus | Outcomes |
|---|---|---|---|
Emergency /Crisis | 24 hours – 4 weeks | Immediate safety, stabilisation, and risk management | Child settles, risk reduced, next steps identified |
Short-Stay /Assessment | 4 – 12 weeks | Assessment, re-engagement, and recovery | Emotional stability, improved regulation, clear future plan |
Respite | Variable | Relief for families or carers | Restored relationships, reduced stress |
Long-Term Placement | 6 months + | Stability, belonging, and independence | Sustained progress, readiness for transition |
Placement Type
Emergency/Crisis
Duration
24 hours – 4 weeks
Focus
Immediate safety, stabilisation, and risk management
Outcomes
Child settles, risk reduced, next steps identified
Placement Type
Short-Stay/Assessment
Duration
4 – 12 weeks
Focus
Assessment, re-engagement, and recovery
Outcomes
Emotional stability, improved regulation, clear future plan
Placement Type
Respite
Duration
Variable
Focus
Relief for families or carers
Outcomes
Restored relationships, reduced stress
Placement Type
Long-Term Placement
Duration
6 months +
Focus
Stability, belonging, and independence
Outcomes
Sustained progress, readiness for transition
All placements are underpinned by individualised care plans, created
collaboratively with placing authorities and reviewed regularly.
Our Staffing Model
Our staffing structure exceeds minimum requirements, ensuring every child receives consistent, attentive, and therapeutic care.
Typical ratios:
- 1:1 staffing for all short stay placements.
- 1:1 or 2:1 support for children with complex needs.
- Dedicated sleep-in or waking night staff to ensure 24-hour coverage.
- On-call management support from senior leadership.
Every home has:
- A Registered Manager responsible for day to day leadership and compliance.
- A Deputy Manager providing operational oversight and staff supervision.
- Seniors and Residential Support Workers trained in trauma-informed care.
- Access to clinical supervision and reflective practice from Kalo Living’s professional network.
Training and
Professional
Standards
All staff receive:
- Level 3 Diploma in Residential Childcare (or working towards)
- Safeguarding and Child Protection
- Trauma and Attachment Training
- Positive Behaviour Support and De-escalation
- Emergency First Aid
- Health & Safety, Fire, and Food Safety
Senior staff and managers undertake additional leadership, clinical, and reflective supervision training.
This ensures every team member understands both regulation and relationship, balancing compliance with compassion.
Governance and
Quality Assurance
Kalo Living operates with a robust governance and compliance framework aligned with Ofsted’s Children’s Homes (England) Regulations 2015.
This includes:
- Regulation 44: Independent monthly monitoring visits by a qualified external professional.
- Regulation 45: Quarterly manager’s reports analysing quality, outcomes, and improvement actions.
- Comprehensive policies covering safeguarding, health & safety, equality, and incident management.
- Quarterly audits covering staff training, medication, maintenance, and risk management.
- Fire safety audits and annual contractor servicing for all essential systems.
All reports and action plans are shared transparently with Ofsted and local authority partners.
Our Outcomes
Framework
We measure impact through a structured Outcomes and Progress Review Framework, focusing on:
- Emotional stability and resilience.
- Engagement in learning or community activities.
- Behavioural regulation and coping strategies.
- Relationship building and attachment repair.
- Health and wellbeing improvements.
- Transition readiness and planning for next steps.
Outcomes are tracked through monthly keywork reviews, internal audits, and external evaluation.
Referral Process
To make a referral:
- Contact our placement team by email or phone to check availability.
- Submit a referral form and relevant background documentation (LAC forms, care plan, risk assessment, chronology).
- A matching assessment will be completed by our management team within 24 hours.
- A decision and proposed transition plan will be shared promptly with the placing authority.
- Once agreed, a placement planning meeting will be held before or on admission.
We aim to make referrals smooth, transparent, and focused on the best possible match for the child.
Email Referrals: placements@kaloliving.co.uk
Contact Enquiries: +44 5896 984
Statement of
Purpose and Documentation
Our Statement of Purpose, Safeguarding Policy, and Admissions Guidance are available on request.
Please contact the team directly if you require:
- A copy for placement commissioning.
- Evidence for Ofsted or audit purposes.
- Supporting documentation for C2 or provider assessment processes.
Why Work with Kalo Living
- Proven leadership and governance expertise.
- A trauma informed, evidence based model of care.
- Quality homes with therapeutic environments.
- Consistent outcomes and transparent reporting.
- Strong relationships with local authorities and regulatory partners.
“Our commitment to partnership is simple: we deliver the quality we promise and we do it together.”